Measurement and Reporting
To ensure that we are improving IT success in NZ, we need to set targets and measure what we are doing to improve things.
Of course the most obvious would be return on investment to shareholders.
The strategic plan should be measured as to how much of it was delivered successfully.
Below these there are other tools such as CMM, etc. I am not very familiar with the right tools to use, but believe that you do need to track what you are doing, to see step change.